We all know to expect occasional poor service. If you hire someone to prepare your taxes, for example, you know that there’s a chance they might miss a deduction or credit you’re eligible for. They might need to be nudged along by a phone call. But you certainly wouldn’t expect your refunds to not arrive, or for the office to be shut down without notice.

Alas, that’s the experience many people have been having with a tax-prep company called “Mo Money Taxes.” The problem is so significant that the Better Business Bureau has issued a warning about the company, with the BBB of the Mid-South giving it its lowest rating, an F. (The company’s offices in other parts of the country have received a range of ratings.)

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